Case Studies

Addressing issues around staff engagement

Gary Oliver, Transforming Asset Management Project - Operating Model Lead for TfL.

London Meridian 2014/2015


Before my Common Purpose programme, I was facing a real challenge with staff engagement. Staff survey results for my team revealed scope for improvement in staff engagement areas such as with change leadership, management and engagement with the team and wider business.

My Common Purpose programme really helped with this – it was a place I could explore some of the challenges I was facing. I was able to get insight from different types of leaders into how I could approach the feedback I had received. I realized that if I am to lead lots of different people I need to be able to change my approach depending on the circumstances.

I also gained a lot from the organizations and places we visited in London – businesses, charities and even a local prison. I had the time and the opportunity to look at things from other people's point of view. I think my listening skills have improved a lot. And not just listening but actually understanding what people are saying.

After the programme, staff engagement has improved dramatically. In the same staff survey I received one of the top scores in the organization. I'm able to lead more effectively, and my team is happier and more productive as a result.