Director, Retail Operations Development, John Lewis

Simon Russell

Simon is Director, Retail Operations Development at John Lewis.

Simon joined the John Lewis Partnership as a graduate from St Andrews University. His career has focused on the business' operational management including Managing Director of its Sheffield and Bluewater branches. He led the £22m refurbishment including the introduction of a new Foodhall in 2009 at Bluewater.

In January 2010 he became John Lewis' first Head of Multi-Channel leading the integration of a growing and significant online channel with a successful established Department Store business aiming to give customers a seamless experience regardless how they shop along with leading the online programme to continue to turbo charge online sales.

In March 2012 he moved to his current role of Director, Retail Operations Development where he is responsible for the 'shop of the future' vision from both a customer experience point of view and a business operating model along with the delivery of all retail programmes including the key IT Omni Channel infrastructure. He has recently inherited back the Omni Channel team in addition to his existing responsibilities reflecting the point John Lewis has now reached in its Omni Channel journey.

He lives in Kent with his wife and daughter.